Privacy Policy

CarWiseAI (“we”, “us”) provides an AI-assisted used-car inspection and buying-decision tool, available on the web and as a mobile app. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.

Information we collect

• Account information: your email address, an optional phone number, and a password (we store only a salted hash of your password — never the password itself).
• Inspection data: the vehicle photos you upload, and vehicle details you enter or confirm (make, model, year, odometer reading, VIN, asking price, service and accident history, and similar listing details).
• AI assistant conversations: messages you send to the in-app AI buying assistant, and its replies, stored against the relevant inspection.
• Buyer preferences: optional onboarding answers (state, budget, vehicle preferences) used to tailor results.
• Payment information: on the web and via the Samsung Galaxy Store, payments are handled directly by Stripe, our payment processor. On the iOS and Google Play versions of the app, purchases are handled directly by Apple’s or Google’s in-app purchase system. In every case, we never receive or store your full card number.

We do not use advertising trackers, third-party analytics, or cookies for tracking purposes.

How we use your information

• To identify the vehicle and assess visible condition from your photos.
• To generate a market valuation, fair-price analysis, and Buy/Negotiate/Walk-Away recommendation.
• To power the AI buying assistant chat for a specific inspection.
• To process one-time payments for unlocking a report.
• To operate, maintain, and improve the service, and to respond to support requests.

Who we share it with

We don’t sell your data. We share it only with the service providers that run CarWiseAI:

• Anthropic — your inspection photos and vehicle details are sent to Anthropic’s Claude AI to generate the condition assessment, vehicle identification, and AI assistant replies.
• Stripe — processes payments for unlocking reports on the web and via the Samsung Galaxy Store.
• Apple and Google — process payments for unlocking reports on iOS and Google Play, and share purchase confirmation details (such as a transaction ID) with us so we can verify the purchase and unlock your report.
• Supabase — hosts our database.
• Cloudflare — stores your uploaded photos.
• Railway — hosts the application itself.

Each of these providers processes data only as needed to provide their part of the service, under their own privacy and security terms. Your photos are used only to generate your inspection results and are never used to train AI models, without your explicit permission.

Data retention

We keep your account and inspection data for as long as your account is active. You can permanently delete your account at any time from the Account page — this immediately and permanently deletes your account, all inspections, and all photos. This cannot be undone.

Your rights

• Export: download a copy of your account data and inspection history at any time from the Account page.
• Delete: permanently delete your account and all associated data at any time.
• Depending on where you live, you may have additional rights (for example under the Australian Privacy Principles or GDPR) to access, correct, or restrict use of your data — contact us using the details below.

Security

Passwords are hashed, not stored in plain text. Data is encrypted in transit. Access to production systems is restricted. No method of storage or transmission is 100% secure, so we can’t guarantee absolute security, but we take reasonable steps to protect your information.

International data transfers

Our service providers may process and store data outside your home country. By using CarWiseAI, you consent to this transfer as necessary to provide the service.

Children’s privacy

CarWiseAI is not directed at, and should not be used by, anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. We’ll update the “Last updated” date above when we do. Continued use of CarWiseAI after a change means you accept the updated policy.

Contact us

Questions about this policy, or requests relating to your data, can be sent to support@carwiseai.app.